Transcription can be used in both personal voicemail and in a response group voicemail .
Info: By activating transcription, you confirm that voice messages are processed by a subcontractor to us, and that this processing may take place outside of Sweden.
How it works
- Using AI technology, the sound in the voice message is analyzed.
- The speech is translated into text and displayed in the app.
Use in-app transcription
Personal voicemail
When transcription is enabled, it appears:
- In your call log .
- As a notification (if enabled).
- As an email (if enabled) with a summary of the message.
Do you want to hide the transcriptions in the log?
- Go to your call log .
- Click the eye icon to filter.
- Turn off Show voicemail transcriptions .
When sharing a call log, you can choose to include or exclude the transcription .
Response group voicemail
When transcription is enabled, it appears:
- In the response group's call history .
- Click play to see the full transcript.
When sharing a call log, you can choose to include or exclude the transcription .
Search transcriptions
To find voicemails quickly:
- Click the search box .
- Click on the microphone and enter a keyword.
- Choose to display results in:
- Your own voicemail → click on the handset icon .
- A response group → click the Call Center icon .
- Click on the result to read the content.
Enable transcription
Personal voicemail
- Click the gear icon .
- Select Personal settings .
- Expand the Phone & Conference list.
- Click Voicemail .
- Enable Transcribe voicemails .
Response group voicemail
Requires the Telephony System permission.
- Go to the response group settings under Call handling .
- Expand Voicemail .
- Enable Transcribe voicemails .
AI technology is continuously improving, but small inaccuracies in transcriptions may occur .