Who can send SMS?
- By default, users can send system SMS to zone A from their own number.
- Users in a response group that allows SMS from display numbers can send SMS from there.
Send SMS
You can send new SMS from the contact page , the call log , or via the plus button .
Computer
- Click New SMS .
- Select which number you want to send from.
- Enter the recipient's number, select a contact or a contact group.
- Write your message.
- Click Send .
Mobile
You can send SMS directly in the app.
Do you want to use your mobile's built-in SMS function? Toggle on "Send SMS from mobile" .
- Click New SMS .
- Select which number you want to send from.
- Enter the recipient's number, select a contact or a contact group.
- Write your message.
- Press Send .
Tip: SMS are sent via the system – not from your own mobile operator. Each SMS sent therefore incurs a cost.
Select default number as sender
- Click the gear icon .
- Go to Personal Settings → Phone & Conference → SMS .
- Select the desired number from the list.
- Click Save .
Receive SMS
If the SMS is sent from your personal number
- From landline number :
- Responses can be delivered as a phone call where the message is read aloud, or
- Forwarded to your mobile number (if SMS forwarding is activated).
- From mobile number :
- Responses are received as a regular SMS.
If SMS is sent from a display number
- The ability to receive SMS on landline numbers depends on the operator:
- Some allow reception directly.
- Others deliver it as a read-out message via call .
- We recommend using a custom ID to avoid this issue.
If SMS is sent from a custom ID
- Example: “The company” .
- The recipient cannot answer .
- It is therefore not possible to receive SMS .