Archive calls in the call log

Step 1 – Who can archive calls?

• A user can archive their own conversations.

• A member of a response group can archive calls from the group.

When a call is archived:

• It disappears from the default search results.

• The conversation is not deleted and can be found again by including archived conversations in the search.

Step 2 – Do a search

To archive calls, you first need to search the call log .

Step 3 – Archive a single call

On computer:

1. Click on the three-dot icon next to the call.

2. Click the down arrow icon.

3. Click Yes to confirm.

On mobile:

1. Tap the three-dot icon on the call.

2. Press the down arrow icon.

3. Press Yes to confirm.

Step 4 – Archive multiple calls (bulk)

On computer:

1. Check the box next to the calls you want to archive.

2. Once the boxes are filled in, click the three-dot icon.

3. Click the down arrow icon.

4. Click Yes to confirm.

On mobile:

1. Tap the box next to the calls you want to archive.

2. Once the boxes are filled in, tap the three-dot icon .

3. Press the down arrow icon.

4. Press Yes to confirm.