Search and filter the call log

Step 1 – Who has access?

• Organizations with the Unlimited switch package.

• Organizations with the Light switch package that have purchased the Analytics add-on service.

Search & filter calls

Step 2 – Open the call log

• Click the Call center icon .

• Select Call logs .

• Toggle Show call details to see more information (e.g. connections and who connected the call).

Step 3 – Search & Filter on Computer

1. Select start and end dates .

2. Filter by call type (optional).

3. Select response group and/or user/phone number .

Step 4 – Search & filter on mobile

1. Select start and end dates .

2. Filter by call type (optional).

3. Select response group and/or user/phone number .