Create a web widget

Step 1 – Open widget settings

• Click the gear icon at the bottom of the menu on the left to open the organization settings.

• Select Contact Center and then Web Widget .

• Click Create new widget .

Step 2 – Configure the widget

Note: You need to have purchased a credit pack to activate widgets and their features.

1. Activate the widget if you want it to be visible directly on the website.

2. Enter the domain and subdomain where the widget should be placed (e.g. https://acme.inc/).

3. Give the widget a name, for example Customer Care .

4. Choose the color of the widget.

5. Select the icon to display on the website.

6. Set language.

7. Connect the widget to an existing web chat (or do this later).

8. Enter a phone number if you want to display the callback function (requires that the response group has this enabled).

9. Add an email address to display in the widget.

10. Add knowledge bases to appear in the widget as an FAQ

11. Click Create to save and activate.

Step 3 – Add the widget to the website

• Open the widget you just created.

• Click Preview to see the appearance and make any adjustments.

• Under Add to website, copy the embed code.

• Paste the code into the location on your website where you want the widget icon to appear.

Additional information

• The callback feature is an add-on that can be purchased separately.