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Patrik Fernberg

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Recent activity by Patrik Fernberg

  • M8Com 2.7

    Release notes 2.7 Update live: 2026-01-27 Platforms: All News Knowledge basesThe knowledge bases have received a major upgrade. You can now edit content in table format, manage suggestions and ap...

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  • To-do in Answer Groups

    In the answer groups, there is a feature called To do. This is where all matters that agents need to follow up on are collected, for example missed calls, voicemails, and manual callback requests. ...

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  • 2. Create a knowledge base

    What’s a knowledge base?A knowledge base is simply the place where you store all the information your AI agent can use to answer questions. It can be FAQs, files, or links (URLs) to pages with rele...

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  • Licenses and usage

    Understanding licenses and usage for AI agentsHere’s a quick guide on how to find information about licenses and usage for your AI agents in Lynes. This is where you can see how much your agents ar...

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  • 3. Create an AI-agent

    General informationThe AI agent is used to automate calls, chats, and case handling. Follow the steps below to create and activate a new AI agent.Step-by-step guide1. Go to AI AgentsClick the gear ...

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