Patrik Fernberg
Activity overview
Latest activity by Patrik Fernberg
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Patrik Fernberg created an article,
Try Conversation Intelligence
Now you can try Conversation Intelligence for free. You can activate Conversation Intelligence for a specific user, where all calls linked to the user are transcribed, or for an answer group, where...
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Patrik Fernberg created an article,
Contact Center settings for supervisors
Settings in Contact Center for a Supervisor As a supervisor, there are several settings you can configure. Only Contact Center Agent users can be supervisors in the Contact Center. In the Ticket ...
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Patrik Fernberg created an article,
Ticket management in the Contact Center
In the ticket view, you can easily manage all tickets that have been submitted to your Contact Center. This guide shows you how to filter your tickets, search the archive, and log in and out of dif...
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Patrik Fernberg created an article,
Create a Web Chat
All chats from the web chat automatically create tickets in the Contact Center. Click on the gear icon and then on Organization Settings. Select Contact Center and then Web Chats. Click on Creat...
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Patrik Fernberg created an article,
Connect a channel to the Contact Center
Which Channels Can Be Connected to the Contact Center Answer Groups Web Chats Answer Groups To connect an answer group to the Contact Center, all agents in the answer group must have the Contac...
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Patrik Fernberg created an article,
Manage Contact Center contacts
Add Shared Contacts You can add and share Contact Center contacts in different ways. Enter first & last name, company, and title (optional). Add email (optional). Add phone number (required). Cl...
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Patrik Fernberg created an article,
Create a web widget
Create a Web Widget Click on the gear icon and select your organization. Expand the Contact Center list and click on Web Widget. Then click on Create New Widget. Before you can create a web wi...
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Patrik Fernberg created an article,
Contact Center 101
Basic Information Welcome to this 101, let’s start with the basics. The Contact Center consolidates all your communication channels in one place to streamline customer management and improve agent...
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Patrik Fernberg created an article,
Conversation Intelligence 101
General Information Conversation Intelligence (CI) is an AI-powered feature that automatically records and transcribes calls. Automatic recording and transcription Searchable transcriptions Call s...
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Patrik Fernberg created an article,
Conversation Intelligence FAQ
Yes, calls are recorded, and if Conversation Intelligence is activated, you can also listen to the recordings. No, Conversation Intelligence and Call Recording are separate features with differ...
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