Patrik Fernberg
Activity overview
Latest activity by Patrik Fernberg
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Patrik Fernberg created an article,
Let internal calls through when you’re busy
When you have an active activity status (e.g. “Super busy”), you can choose whether calls from colleagues should be allowed through or not. This means you can be unavailable for external calls whil...
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Patrik Fernberg created an article,
VIP Numbers and Blocked Calls
Manage VIP Numbers and Blocked CallsThe VIP & Blocked Numbers feature makes it easy to manage incoming calls. By adding VIP numbers, important calls can get through even when you're busy or have “D...
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Patrik Fernberg created an article,
M8Com 2.5
Release Notes 2.5 Live update: 2025-06-03 Platforms: All What’s New Who doesn’t love a bit of order? You can now manage opening hours for everything from answer groups to IVRs – all in one pl...
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Patrik Fernberg created an article,
Call recording - Webhook
Setup A user with Superadmin access to a M8Com customer account will be able to setup Call Recording integrations. The following data is needed to setup a new integration and should be provided by ...
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Patrik Fernberg created an article,
Answer service - Webhook
Purpose The purpose of this webhook is to enable a M8com customer to use an external answer service provider to handle certain incoming calls. By implementing an integration with the answer service...
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Patrik Fernberg created an article,
Insights - Webhook
With the M8Com webhook it is possible for an external provider to create an independent middleware between M8Com and any kind of CRM system(s). The middleware must be able to handle the request and...
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Patrik Fernberg created an article,
Analytics Explore
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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Patrik Fernberg created an article,
M8Com 2.4
Release notes 2.4 Update live: 2024-12-17 Platforms: All What’s new We’re eliminating every possible excuse for not documenting in your CRM! Summarized calls can now automatically be logged t...
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Patrik Fernberg created an article,
How Call Recording and Conversation Intelligence Work at M8Com
M8Com offers the ability to record calls and analyze them through our Conversation Intelligence (CI) feature. It provides valuable insights and improves the quality of customer interactions – but i...
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Patrik Fernberg created an article,
Try Conversation Intelligence
Now you can try Conversation Intelligence for free. You can activate Conversation Intelligence for a specific user, where all calls linked to the user are transcribed, or for an answer group, where...
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