Jenny Mellåker
Articles
Recent activity by Jenny Mellåker
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Super search
Who has access to the super search? All users with the permission Super search can access it Use the super search You use the regular search field in the app, simply type your search and switch...
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Call log 101
Who can use the call log? Included for organisations with the Unlimited-package Included for organisations with the Light-package when the add on Analytics is purchased What is a call log? O...
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Insights
Who Has Access to Insights? All users with the Insights permission can view and edit the settings. Insights is an add-on service that can be purchased. Read more about how to do that here. Open In...
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Chat
Access the chat settings To access the chat settings, click and expand the list. Message alignment You can choose how to display chat messages in the desktop and mobile app. Choose between: ...
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Share a chat
Share a chat You can share a message in a direct chat or a channel. All messages sent directly to you or in a channel can be shared. How to share a chat Hover over the chat you want to share an...
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Answer group settings for supervisors
Answer group settings for supervisors As a supervisor in an answer group there is some settings that you can configure. Only Pro users can be a supervisor in an answer group. Agent Groups You can ...
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Advanced contact list
What is an advanced contact list? With it you will be able to sort, group and include contacts according to your needs. This allows you to get a better overview of your contacts. Functions Choose...
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Edit another user
Who has access to edit users? Users with the permission Users & Teams can access and edit another user How to edit a user Via Users & Teams in the organization settings by expanding a user Via ...
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Account
Who can access and edit account settings? Users with the permission account can view and edit the settings Access account To access account, click expand the list Company profile This is wher...
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Integrations
Access integrations To access integrations, click and expand the list integrations. Integrations in the app To make the app even smarter we have integrated some app and programs to make your life...
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