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Jenny Mellåker

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Recent activity by Jenny Mellåker

  • Emoji settings

    You can customize your emoji settings, choose skin tone and your five favorites for quick reactions.  Change your favorite emojis Click Click personal settings Click chat followed by Emojis & R...

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  • Answer group settings for users with phone system permission

    1. Permissions and Access Who Has Access Users with the Telephony System permission can view and edit the settings. 💡 Tip: The permission is required even if you’re not an agent or a supervisor. Op...

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  • Number Lookup as a Notification

    Now it's easier to see who's calling, even if the number isn't in your contact list. You'll also receive notifications that provide extra information about the call. This can include details such a...

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  • Create/Change Operator

    When it comes to changing the current operator on a customer the mobile number must have the same MEX connection in the M8Com system as it has in the operators. Log in as a super admin on the or...

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  • Phone system

    The phone system gathers everything related to calls within the organization. Here you can create and manage answer groups, IVR menus, default call rules, voices, audio files, caller IDs, and much ...

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  • App settings

    Access app settings To access app settings, click and expand the list  app settings.   This is where you control some of the basics like Start app with OS etc. Toggle on / off Start with OS Ru...

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  • Make a call

    Who make a call? All users  All guest users (VoIP-calls only)   With the app, you can quickly call your colleagues, contacts and others, and with the push of a button, you can switch to a video...

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  • Operator specific information

    Telenor Follow the guide here to create a new operator and then return here When you have chosen Telenor, click on  under Special MEX info Add the Pilot user ID and click save Billing ID, Pilot u...

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  • Telephony & conference

    Access Telephony & conference To access Telephony & conference settings, click and expand the list. Mobile data Click on mobile data to see your usage current calendar month. This is visible if...

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  • IVR 101

    Who can access IVRs? All users with the permission phone system can view and edit the settings Access IVR settings To access IVRs, click -> your organisation name ->  phone system -> IVRs  T...

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