Jenny Mellåker
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Recent activity by Jenny Mellåker
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Status colors in the app
Status colors in the app There are two things in the app that users sometimes confuse, these are activity status and status colors. Here we explain the differences between them. When you create...
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Edit another user's personal settings
Edit another users's personal settings With the permission personal settings, you will be able to edit another user's personal settings. The permission is found under internal administration. Se...
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Call recording 101
Welcome to this 101, lets get started with the basics about call recording Who can use call recording? All organisations regardless of PBX-package can purchase the licences General info With...
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Call details
What is call details? Call details are an intelligent feature that shows the path a call has taken. By default, the search result is presented in the call log with call details. Turn the call deta...
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Guests
Who can access guests? Users with the permission Guests can view and edit the settings Access guests To access guests, click expand the list guests Guests A guest is a person you can invi...
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Activity status
Access to activity status To access activity status in the personal settings, click the settings gear icon, and expand the list. Create new status type Click the plus sign Give it a name e.g. ...
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Share files
Share a file There is different ways to share a file in a channel or direct chat. Share a file with drag & drop Locate your file in the folder Drag & drop in the chat or channel Type a message...
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Answer group settings for agents
Answer group settings for agents As an agent in an answer group there is some settings that you can configure to ease your workday. How do I know which answer group the call comes from? As an agen...
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Create a conference call (3rd party call)
To create a conference call you need to be in a call. From there follow the instructions below. Click Search for a contact or type in the number Click There is no limit to how many people y...
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System SMS
Who can send an SMS? Users can per default send system SMS to zone A from their own number Users who are part of a response group that allows SMS from display numbers can send SMS from there Se...
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