Jenny Mellåker
Articles
Recent activity by Jenny Mellåker
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Transcriptions 101
Transcription of voicemails can be done both on your private voicemail and on an answer group's voicemail. By activating transcriptions of voicemails you acknowledge that it is OK for voicemails to...
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Can I forward a colleague's phone number?
Yes, You can forward a colleague's phone number Follow this guide to forward the phone number.
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Cost Centers 101
Who has access to cost centers? Users with the authorization Account have access to cost centers Open cost centers Click on -> Your organization -> Account -> Billing General information The ...
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Control your recordings with activity statuses
Who can use activity status settings to record calls Users given the permission to control their recordings via the status types How does it work? With these settings you can customize your a...
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Share call logs and call recordings
Who can access this feature? Organisations with Unlimited-package Organisations with Light-package and Analytics Share a call log and call recording You can share a call log in a chat or channe...
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Users & Teams
Who can access users & teams? Users with the permission Users & Teams can view and edit the settings Access users & teams To access users & teams, click expand the list Users First of a...
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Look & feel
Open Settings To access your settings, go to Personal Settings → Appearance → Visual Style. Here you can adjust the app theme, scale the interface, change how colleagues’ activity is shown, and con...
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Create a channel
Who can create a channel? All users with the permission "Users and Teams" To create a channel you will first need a team. When you have one there is different kinds of channel you could create....
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Metrics 101
In this article, you can learn more and understand how the different metrics work in the app. Here we explain the metrics you find under in the detail view as well as the overview and how the grap...
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Install and activate the Outlook add-in
Who can activate the add-in? All users Install and activate the Outlook add-in and book a conference via Outlook. When installed you will get all the necessary information included in the in...
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