Jenny Mellåker
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Recent activity by Jenny Mellåker
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Turn off your voicemail
If you wish to completely turn off your voicemail, you will need to do this in several places. The reason for this is that we offer a fully customized system and therefore do not have a on or off b...
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Forgot your password
If you have been logged out and forgot your password, you can easily reset it. Reset your password Click on "Forgot your password?" Enter your email adress Click on send Follow the instructions gi...
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integrate an answering service
Webhook for integrating an answering service Our webhook allows answering service companies to integrate their solutions with ours. By doing so, they can access line status, activity status, and or...
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Configure the retention period for call recordings
Who can configure the retention period? Users with Phone system permission can configure the retention period for answer groups and other users. Configure the retention period You can configu...
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Search and filter the call log
Who can access this feature? Organisations with Unlimited-package Organisations with Light-package and Analytics How to use it Click / tap followed by Call logs to access the log. Select st...
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Shared contacts
Who can access Contacts? All users with the permission Contacts can access them Open contacts Click choose your organisation, and expand the list Contacts Create a Contact Group Click an...
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Calendar settings
Access calendar settings To access calendar settings, click personal settings and expand calendar and click calendar settings. General settings Choose to show calendar in app if you have a Off...
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Add a new member to a chat channel
Who can add new members i channels? All users with the permission "Users and Teams" The user needs to be a member of the team where the channel is located for you to be able to add them Add ...
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Follow-up via call history
Who can follow up a call in an answer group's call history? All agents in the answer group All supervisors in the answer group How it works In an answer group's call history, you can easily fol...
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Create and schedule a conference
It is easy to create a conference. Follow these steps and you good to go. Click Click on New calendar event Give the conference a name Set start, end date & time Choose if the meeting shou...
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