Jenny Mellåker
Articles
Recent activity by Jenny Mellåker
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MSI-package
Download the MSI-package here Two versions: admin and user Admin is called M8Com-admin.msi User is called M8Com.msi Will need admin privileges when installing. App will be installed in...
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Configure the retention period for call recordings
Who can configure the retention period? Users with Phone system permission can configure the retention period for answer groups and other users. Configure the retention period You can configu...
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Analytics Reports
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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Delete a User
Click on gear icon, select your organization and expand the list User Accounts Delete a User Go to the User Accounts tab and then to Users. Search for the user to be removed. Click on Deactivate U...
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IVR 101
Who can access IVRs? All users with the permission phone system can view and edit the settings Access IVR settings To access IVRs, click -> your organisation name -> phone system -> IVRs T...
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Notifications
Enable Notifications Click the settings gear icon, select personal settings, and expand the notifications list. Sound and Devices Here you can customize the notification sound settings. The sou...
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Calendar integration & Microsoft Teams
Open Activity Status Click on the gear icon, select Personal Settings, and expand the Activity Status list. Enable Calendar Integration Click the plus icon to connect your Office 365 or Google...
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Insights
Who Has Access to Insights? All users with the Insights permission can view and edit the settings. Insights is an add-on service available for purchase. Here’s how to buy it. How to Access Insi...
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Number Lookup as a Notification
Now it's easier to see who's calling, even if the number isn't in your contact list. You'll also receive notifications that provide extra information about the call. This can include details such a...
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Phone system
Who can access phone system? Users with the permission phone system can view and edit the settings Access phone system To access phone system, click expand the list phone system Answer Grou...
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